WORK AT RAFT
RAFT has a team of highly committed individuals who are transforming the lives of children. If you enjoy a work environment that has impact, is opportunity rich, fast paced and fun, we invite you to explore a career opportunity with us. RAFT employs talented individuals working in the areas of education, fundraising, marketing, retail, product production and warehouse operations.
Current Career Opportunities
POSITION TITLE: Engagement Manager
SUPERVISED BY: Asset Management Officer
FLSA STATUS: Non-Exempt Full-Time Regular
EFFECTIVE DATE: August, 2018
Mission: RAFT’s mission is to help educators transform the learning experience through “hands-on” education that inspires the joy and discovery of learning.
Position Summary: The Engagement Manager is a wonderful opportunity for educators who are seeking full time work in a non-profit retail environment. Ideally, we are looking for experienced educators who see the instructional value in a wide range of donated materials and supplies. The Engagement Manager supports all aspects of RAFT’s retail operations. This includes membership processing, resource area supervision, PoS operation, selling products and most importantly, providing high quality customer service to our members.
This is a full-time position (40 hours per week including benefits). Saturdays are required.
Essential Duties and Responsibilities:
- Provide high quality customer service contributing to a friendly, welcoming and service oriented retail environment.
- Operate the Square Point of Sale (PoS) system including opening, closing and reconciliation
- Staff the membership desk and process new and renewal memberships, as well as answering the main phone line
- Primary customer point for our resource area, including answering questions and providing assistance with die cuts and laminating machines
- Responsible for creating, tracking and reporting on purchase orders in Netsuite
- Maintain a clean and safe retail environment including trash removal as needed
- Provide backup support for the cashiers during peak times and reduce customer wait times
Supervisory Responsibilities: None
Qualifications & Skills:
- Write and speak clearly and concisely
- Computer literate, specifically working in database applications
- Possess excellent interpersonal skills working with members, donors, staff, and management
- Be service oriented, actively contributing to a friendly, welcoming retail environment
- Be a well-organized, detail-oriented problem-solver, capable of handling multiple tasks efficiently with limited supervision
- Some retail experience preferred
- Must be available to work Tuesday – Saturday
The statements above describe the general nature of work performed by employees assigned to this position and are not an exhaustive list of all responsibilities, duties, and skills required of personnel so assigned
The physical demands described here represent those that employees must meet. Must be able to lift up to 40 pounds to successfully perform the essential functions of this job. While performing the job duties, employees are regularly required to talk, listen, and use hands and fingers to handle or feel. The employee is frequently required to reach with hands and arms, walk, and stand for extended periods of time. The employee may lift and/or move up to 40 pounds without assistance.
Education and/or Experience:
Required: High School Diploma or equivalent; Associates or higher degree or equivalent combination of training and experience preferred
To perform this job successfully, individuals should have experience using Microsoft software programs, e-mail, Internet applications, database (Netsuite or similar) and Point of Sale experience.
Certifications and/or Licensure
Valid State of California Driver’s License preferred
The work environment characteristics described here represent those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation: This position offers an hourly wage including benefits.
RAFT is an equal opportunity employer. Prior to applying, all applicants are encouraged to review the RAFT website (www.raft.net) to become familiar with our organization.
Please email applications to email@example.com.
RAFT offers a comprehensive and competitive benefits program. For eligible staff, our benefits include:
2 weeks vacation per year plus 4 sick days (including a paid company shutdown between Christmas and New Years), up to 10 paid holidays, and after 30 days of service, 95% paid medical and 100% paid dental benefits, 403B (Non-profit equivalent of 401K), and optional supplemental benefits.
RAFT provides equal employment opportunities to all employees and employment applicants without regard to consideration of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, sex (wages) or any other classification protected by applicable local, state or federal laws. This policy governs all aspects of employment, including, but not limited to, selection, job assignment, compensation, discipline, termination, and access to benefits and training. RAFT will make reasonable accommodations for qualified individuals with disabilities, upon request.
In addition to serving the needs of educators and students, a key tenant of RAFT’s mission is to be stewards of the environment. RAFT provides educators with an abundance of affordable materials and supplies while diverting roughly 400 cubic feet of materials from landfills each and every day!
RAFT is able to provide affordable Hands-On education tools that engage students and increase their learning comprehension with the help of many Bay Area businesses that donate money, materials and thousands of volunteers that take those donated materials that would end up in the landfill and transform them into affordable hands-on education kits. It’s this model that makes it possible for all students to benefit from ‘Hands-On’ education, regardless of budget. Learn more about our green initiatives.