Effective 4/25/2009

If you have any questions or concerns, we can be reached using the information located at our contact page.

Data Collection

For each visitor to our Web site, our Web server automatically recognizes the referring URL, the IP address, the Operating System and the Web Browser type.  This is typical of all web servers.  This information is not directly related to your personal information such as your name.

We collect aggregate information on what pages and files site users access or visit and information volunteered by the consumer such as survey information and/or workshop registrations.

Our scripts may use cookies.  Cookies are used for user authentication purposes only.  Our scripts only read cookies made by scripts located on our server. 

All data collected is confidential and will not be sold or shared with third party companies.

This site uses Google Analytics. "Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page." For more information about Google's privacy policies, read Google's Privacy Policy. http://www.google.com/privacy.html

Member Information

You may be contacted at your email and/or postal address for reasons related to your RAFT member account.  You may receive periodic mailings from us with information on new products and services or upcoming events. 

Telephone numbers will only be used to contact members with information regarding orders that they have placed or to resolve problems with their account.

Members are required to provide us with your correct name, email address, physical address, and phone number. We will never share your contact information with any commercial third party organization. 

The information we collect is used to improve the content of our Web site, validate member identity, and to notify consumers about purchases and/or account updates.  Personal information is not shared with other organizations for commercial purposes.  Personal information can/will be shared with investigative authorities if fraudulent activities are suspected.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information may be used, you should check back at our privacy policy periodically.

RAFT members may prevent their information from being used for purposes other than those for which it was originally collected by contacting us.

By using the RAFT website, you agree to allow RAFT to use your written comments in its promotional materials at no cost.

At any time, we offer RAFT members the ability to have inaccuracies corrected in contact information and unique identifiers.

Members can have this information corrected by contacting our membership department.

Financial Information

Financial information is collected by RAFT.  Before financial transactions are done, we redirect members to a secure page on our web server to safely process the payment. 

External Links

We may provide links to external websites to assist our site users.  We do not endorse these external websites and can not control the policies of those companies.  Please read the privacy policies of any website before you give your personal information.

Complaints

If you feel that this site is not following its stated information policy, please contact us and notify us of the problem.  If the issue is not resolved, then contact the state or local chapters of the Better Business Bureau, the state or local consumer protection office, or The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

Policy Changes

From time to time, this privacy policy may change.   If a policy change is made, an announcement will be made and the new policy will be posted here. 

RAFT is a certified Bay Area Green Business